1.- Purpose and Overview
The General Conditions of Contract (hereinafter the “General
Conditions”), together with any particular conditions that could apply,
regulate the conditions of purchase of products through the website
www.sense4care.com (hereinafter the “Web Site”or the”Portal”), owned by
Sense4Care S.L. (hereinafter Sense4Care), with CIF B-65870800, whose
registered office is located at Carrer Tirso de Molina
36, 08940 Cornella de Llobregat.
The use of the services of the Web site, and the acquisition of any
of the products offered, constitutes acceptance by the User, without
reservations of any kind, of each and every one of these General
Conditions. Registration on the site and use of its services means that
User’s data will be part of Sense4Care files, and their treatment will
Sense4Care provides information about products, and offers the
possibility of purchasing them through the Web Site. A User intending to
purchase products must have the status of “Registered User”, which is
acquired by completing the relevant registration form prior to the
purchase process and following the steps Sense4Care communicates via the
Web Site are the only conditions applicable to the use of the Portal
and the purchase of products through it and replace any other terms,
except by prior written agreement between Sense4Care and User apoteketgenerisk.com.
Consequently, the User who accesses the Web Site, signs up and
purchases products through the Web Site consents and is bound by the
written in the time when you access the web Site.
Every User who registers the Website must be at least eighteen (18) years old.
2.- Product information
Pictures, graphic or iconographic materials and videos relating to
the products sold by Sense4Care as well as trade names, trademarks or
logos of any kind contained on the website, are intended to provide as
much information as possible. However, the user must consider that they
have an indicative purpose and therefore lack exhaustive character.
Sense4Care reserves the right to decide, at all times, the products
offered to Users through the Portal. Thus, Sense4Care may at any time
add new products to those included in the Portal, understood that,
unless stated differently, such new products shall be governed by the
provisions of the General Terms that are in effect at that time.
Also Sense4Care reserves the right to cease providing access, at any
time and without prior notice, to any of the products offered on the
In the case where, for reasons of force majeure, a product is
unavailable after the purchase has been made, Sense4Care will inform the
User by email of the total or, where applicable, partial cancellation
of the order. The partial cancellation of the order does not entitle the
cancellation of the entire order, without prejudice to the right of
withdrawal, which corresponds to the User as provided in these Terms and
3.- Procedure for buying the products
To proceed with the purchase of the product, the registered User or
guest, older than eighteen (18) years, must select the chosen product to
buy and add it to the shopping cart. Once the selection of products for
purchase is complete, the User must press the “Cart” icon. Then the
selected products for purchase are indicated. Finally, the user must
press the “Proceed to checkout” button.
User name, email address and password provided to Sense4Care are
identifiers and keys to access and make purchases and they are personal
and not transferable. User name, password and email address may be
modified, in which case the previous password, user name and / or email
address lose their validity.
Once the purchase process is completed Sense4Care will send to the
email provided by the User an email confirmation of receipt of order
within twenty (24) hours following the completion of the order. The
order confirmation sent by Sense4Care is not valid as an invoice, just
as proof of purchase. The invoice will be sent to the User together with
the products ordered.
4.- Product prices
Prices of products offered through the Web Site include all
applicable taxes. The shipping cost of the products to be paid by the
purchaser will be detailed and broken down into the “Cart” section of
the Web Site.
Sense4Care reserves the right to change the prices on the Web Site at
any time. The products are invoiced at the price in effect reflected on
the Web Site at the time of recording of the order.
5.- Payment of products
Payment of the price of goods purchased and the shipping costs, which
will appear on the screen, can be made by credit or debit card and
through other payment systems indicated on the Web Site.
To pay, the user must follow the instructions on the screen depending on the chosen payment system.
As electronic payment system, Sense4Care is using the ecommerce
payment gateway. All data provided for this purpose is encrypted under
the SSL (Secure Socket Layers) protocol to ensure maximum security for
The User shall notify Sense4Care, in the shortest time possible,
through email@example.com any improper or fraudulent charge to the
account provided for purchases on the Web Site, so that that Sense4Care
can arrange appropriate actions.
6.- Product delivery
Sense4Care undertakes to deliver the products purchased by the User
in the purchase process within the period specified in the “Terms and
Conditions” section as of the date of preparation of the order. Delivery
will be made at the address specified for this purpose in the
registration process. No products will be delivered to PO boxes.
Sense4Care will not be liable for errors or damages caused in the
delivery when the delivery address provided by the user does not conform
to the desired delivery location.
7.- Product return
(i) Right of withdrawal
The User shall have a maximum of fourteen (14) calendar days from
product delivery to cancel, wholly or partly, the purchase of the
product, in accordance with applicable law.
Once the fourteen (14) calendar days period is ended, Sense4Care will not accept returns due to withdrawal of product purchases.
In case the User asks the withdrawal of the purchase of a product,
the User must contact Sense4Care by sending an email to
firstname.lastname@example.org. It may also use the withdrawal form model that is
In any case, for a purchase withdrawal the following requirements must be met:
1) The product should be in the same condition it was delivered and must retain its original packaging and labeling.
2) The return to Sense4Care will be done using the same box or
envelope used in the original delivery or, alternatively, in a similar
format to ensure the return of the product in perfect conditions.
3) The return must include a copy of the proof of purchase and
delivery order of the products in the package, and also a list of the
goods returned and the reason for the return.
Returns of orders should be sent to the address SENSE4CARE, Carrer de
Jordi Girona, 1, Edifici K2M, 08034 Barcelona, Spain. The User will
assume the return shipping costs when exercising the right of
(ii) Return of defective products
Without prejudice to any other rights that could apply, the User is
entitled to reimbursement of the price of defective products or if the
products delivered do not correspond to the order placed by the User.
Alternatively to the above, the User is entitled to claim and receive an
equal product in perfect conditions.
In the cases of return to Sense4Care defective products or products
that do not correspond to your order, it must be done by the user
through the procedure established in paragraph (i) above, although the
user, in this case, should not pay the costs of returning the products.
Provided that the User has followed the procedures set out in
paragraph (i) above and the requirements of this section have been met,
Sense4Care will reimburse the price paid for returned products that are
defective or do not correspond to the product ordered by the user, as
established in the later section (iii).
(iii) Refund of the price of the products to User
Provided that the User has followed the procedures established in
this section and the requirements laid down therein have been met,
Sense4Care will refund the price paid by the User for the returned
products. In the event that the return is made in exercise of the User’s
right of withdrawal described in paragraph (i) Sense4Care not pay or
will face expenses and/or return costs.
The User shall not be entitled to reimbursement of the price of the
returned products if they are not in the same condition they were
delivered, or the requirements of the present Terms and Conditions are
The partial return of an order shall be reimbursed of the price of the product or products in fact returned.
Sense4Care will manage the order of return of the price by the same
payment system used by the user to purchase the product within thirty
(30) days from the collection of the returned order and once Sense4Care
has verified that the products returned comply with the requirements of
paragraphs (i) and (ii) above. The application for the return of the
price in the User’s account depends on the bank.
8.- Modifications of Terms and Conditions
Sense4Care reserves the right to modify, at any time and without
prior notice, the presentation and configuration of the Web Site, as
well as the Terms and Conditions. Users will always have these Terms and
Conditions in a visible location, freely accessible to all queries they
want to perform. Users agree to read these Terms and Conditions each
time they access the Web Site store. In any case, acceptance of the
Terms and Conditions will be an essential prerequisite to purchasing any
product available through the Web Site.
9.- Communications between Sense4Care and the User
All communications between Sense4Care and User relating to these
Terms and Conditions or the purchase of products through the Web Site,
shall be in written form and in accordance with the procedures of
communication laid down in these Terms and Conditions for each
For other assumptions that are not specifically covered by these
Terms and Conditions, communications that the user wishes to send to
Sense4Care shall be sent to the address of Sense4Care indicated in the
first condition and shall be in written form and through a system that
can demonstrate the content and reception by Sense4Care of the
10.- Integrity of the Terms and Conditions
the express and only will of Sense4Care and the User related to its
subject and supersede and replace any other agreements or contracts,
verbal or written, made previously by the parties.
11.- Partial nullity
If any clause of these Terms and Conditions is declared invalid, it
will be removed or replaced. In any case, such invalidity shall not
affect the validity of the remaining clauses in these Terms and
12.- Applicable Law and Jurisdiction
These Terms and Conditions are governed and interpreted according to Spanish law.
In the event that any discrepancy or claim between the parties
regarding the implementation or content of these General Conditions
occurs, the parties agree to submit the decision of the case brought to
the Courts and Tribunals in accordance with the applicable law.